Staff from Kibabii University Academic Affairs Department attended a two-day workshop at Farm View Hotel Busia County on 17th and 18th May 2024. The workshop focused on effectiveness and efficiency in service delivery.
Ag. Deputy Vice Chancellor, Academic and Student Affairs, Prof. Stanley Mutsotso officially opened the training, giving an informative presentation on the core mandate of the Academic Affairs Division. He emphasized that the Academic Affairs Department was the engine of the University; hence, the inevitable need for continuous improvement of service delivery.
The Registrar, Academic Affairs, Sr. Dr. Jacklyne Alari appreciated all the members of staff for the work being done in the department. She emphasized the need for every member of the University to understand the New University Funding Model to assist new students apply for funding.
Other speakers included Prof. Maurice Okoth from Moi University, and Prof. Julius Maiyo and Dr. Ruth Mitalo from Kibabii University. Prof. Maiyo, an ISO lead auditor trained members of the Department on the Quality Management Systems and Procedures and also reviewed the Departmental Procedure Manual.
Prof. Maurice Okoth focused on the provision of quality customer service and quality management of academic documents and records. He emphasized that customer do not depend on staff, but it is staff who depend on the customer, hence the need to serve them well.
The Registrar, Administration and Human Resources, Dr. Ruth Mitalo, took the members through the Human Resource Policy documents and urged members to read and understand the documents. She also highlighted the emerging issues in HR that included the Wage Bill, performance management model, Digitalization, and harmonization of employee grading systems.
