Directorate of ICT has implemented a Help desk ticketing software that serves a wide range of customer support activities in various departments and sections within Kibabii University.  Use of the ticketing system enable customers to create a support ticket. The ticket is then submitted to the right person or department. Features of the implemented help desk management software are:

  • Ticket creation – Allows users and agents to enter new support requests.
  • Ticket response – Allows agents to follow up with customers. This often includes automated responses.
  • Workflow/Escalation – The ability to route tickets to appropriate support personnel.
  • Documentation and collaboration – Agents can attach files and notes to tickets, maintaining a record of every interaction.

Access the Help desk Management tool at http://support.kibu.ac.ke/

Directorate of ICT implement a Help desk Management Software