Kibabii University concluded its Customer Service Week 2023 with a grand celebration that reached its pinnacle on Thursday, October 5th, 2023. The highlight of this week-long event was a compelling address delivered by the Vice Chancellor, Prof. Isaac Ipara Odeo. The theme of his address was “Team Service,” a concept that underscores the paramount importance of teamwork and collaboration in delivering exceptional customer service to the University’s diverse stakeholders.
Throughout the entire week, Kibabii University was abuzz with various activities and initiatives aimed at promoting a culture of excellence in customer service among its staff. Customer Service Week is a global observance that organizations worldwide participate in to recognize and celebrate the pivotal role played by exceptional customer service in their overall success. Kibabii University, true to its commitment to excellence, embraced this occasion wholeheartedly.
In his address, Vice Chancellor articulated the essence of “Team Service.” He stressed that, at its core, this concept revolves around the idea that every member of the university community, regardless of their role, is interconnected and contributes significantly to the overall service experience. This includes academic staff, administrative personnel, and support staff, all of whom are integral in shaping the quality of service offered by the University.
Additionally, he emphasized the need for empathy and understanding, urging staff to actively listen to stakeholders and show empathy towards their concerns.
