{"id":9701,"date":"2025-12-09T11:37:04","date_gmt":"2025-12-09T11:37:04","guid":{"rendered":"https:\/\/kibu.ac.ke\/sgs\/?p=9701"},"modified":"2025-12-09T11:39:41","modified_gmt":"2025-12-09T11:39:41","slug":"information-technology-processes-alignment-maturity-as-a-driver-of-software-as-a-service-digital-transformation","status":"publish","type":"post","link":"https:\/\/kibu.ac.ke\/sgs\/information-technology-processes-alignment-maturity-as-a-driver-of-software-as-a-service-digital-transformation\/","title":{"rendered":"Information Technology Processes Alignment Maturity as a Driver of Software as a Service Digital Transformation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9701\" class=\"elementor elementor-9701\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62d3cac7 elementor-section-full_width elementor-section-height-min-height elementor-section-items-stretch elementor-section-height-default\" data-id=\"62d3cac7\" data-element_type=\"section\" id=\"ourgoal\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39e74270\" data-id=\"39e74270\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c62807f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c62807f\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Information Technology Processes Alignment Maturity as a Driver of Software as a Service Digital Transformation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-211d26e2 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"211d26e2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f50b7e1\" data-id=\"6f50b7e1\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-57eb733a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57eb733a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4af19de9 elementor-invisible\" data-id=\"4af19de9\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-370a679b elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"370a679b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3dd45902 elementor-invisible\" data-id=\"3dd45902\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a90b66e elementor-widget elementor-widget-heading\" data-id=\"2a90b66e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Authors<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454449bf elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"454449bf\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Joram Kiptoo Mutai<br \/>Richard K. Ronoh<br \/>Yonah Etene<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7d5b0d33 elementor-invisible\" data-id=\"7d5b0d33\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f75498 elementor-tablet-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"3f75498\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-shrink\" href=\"https:\/\/rsisinternational.org\/journals\/ijrias\/articles\/information-technology-processes-alignment-maturity-as-a-driver-of-software-as-a-service-digital-transformation\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">VIEW ON PUBLISHER SITE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fdb7251 elementor-widget elementor-widget-heading\" data-id=\"6fdb7251\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Abstract<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb9ee14 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"eb9ee14\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As organizations continue to embrace Software as a Service (SaaS) to streamline their ICT operations, the success of these digital transformation efforts increasingly depends on how mature and aligned their internal IT processes are. This study investigates the role of IT process alignment maturity as a key driver of SaaS adoption and effectiveness. Specifically, it evaluates how different maturity dimensions such as documentation, standardization, transparency, measurability, and flexibility, influence successful SaaS integration across enterprise functions. Using a quantitative approach, data was collected through a structured questionnaire targeting IT professionals in public universities in Kenya. Binary logistic regression was applied to determine the relationship between IT process maturity and various SaaS adoption outcomes, including tools like ERP, CRM, collaboration platforms, and productivity suites. The results demonstrate that organizations with higher levels of IT process maturity particularly in the areas of standardization and control have significantly greater success in adopting SaaS solutions. These findings offer practical insights for IT leaders seeking to enhance digital transformation efforts and contribute to ongoing discussions about the strategic alignment of IT operations with cloud technologies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>2025 Authors Joram Kiptoo MutaiRichard K. RonohYonah Etene VIEW ON PUBLISHER SITE Abstract As organizations continue to embrace Software as a Service (SaaS) to streamline their ICT operations, the success of these digital transformation efforts increasingly depends on how mature and aligned their internal IT processes are. This study investigates the role of IT process [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-9701","post","type-post","status-publish","format-standard","hentry","category-publications"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Information Technology Processes Alignment Maturity as a Driver of Software as a Service Digital Transformation - School of Graduate Studies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kibu.ac.ke\/sgs\/information-technology-processes-alignment-maturity-as-a-driver-of-software-as-a-service-digital-transformation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Information Technology Processes Alignment Maturity as a Driver of Software as a Service Digital Transformation - School of Graduate Studies\" \/>\n<meta property=\"og:description\" content=\"2025 Authors Joram Kiptoo MutaiRichard K. RonohYonah Etene VIEW ON PUBLISHER SITE Abstract As organizations continue to embrace Software as a Service (SaaS) to streamline their ICT operations, the success of these digital transformation efforts increasingly depends on how mature and aligned their internal IT processes are. This study investigates the role of IT process [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kibu.ac.ke\/sgs\/information-technology-processes-alignment-maturity-as-a-driver-of-software-as-a-service-digital-transformation\/\" \/>\n<meta property=\"og:site_name\" content=\"School of Graduate Studies\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-09T11:37:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-09T11:39:41+00:00\" \/>\n<meta name=\"author\" content=\"kibabii\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"kibabii\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/kibu.ac.ke\/sgs\/information-technology-processes-alignment-maturity-as-a-driver-of-software-as-a-service-digital-transformation\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/kibu.ac.ke\/sgs\/information-technology-processes-alignment-maturity-as-a-driver-of-software-as-a-service-digital-transformation\/\"},\"author\":{\"name\":\"kibabii\",\"@id\":\"https:\/\/kibu.ac.ke\/sgs\/#\/schema\/person\/3c7b50037f622e72b7023aafee6ed8f8\"},\"headline\":\"Information Technology Processes Alignment Maturity as a Driver of Software as a Service Digital Transformation\",\"datePublished\":\"2025-12-09T11:37:04+00:00\",\"dateModified\":\"2025-12-09T11:39:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/kibu.ac.ke\/sgs\/information-technology-processes-alignment-maturity-as-a-driver-of-software-as-a-service-digital-transformation\/\"},\"wordCount\":206,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/kibu.ac.ke\/sgs\/#organization\"},\"articleSection\":[\"Publications\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/kibu.ac.ke\/sgs\/information-technology-processes-alignment-maturity-as-a-driver-of-software-as-a-service-digital-transformation\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kibu.ac.ke\/sgs\/information-technology-processes-alignment-maturity-as-a-driver-of-software-as-a-service-digital-transformation\/\",\"url\":\"https:\/\/kibu.ac.ke\/sgs\/information-technology-processes-alignment-maturity-as-a-driver-of-software-as-a-service-digital-transformation\/\",\"name\":\"Information Technology Processes Alignment Maturity as a Driver of Software as a Service Digital Transformation - 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RonohYonah Etene VIEW ON PUBLISHER SITE Abstract As organizations continue to embrace Software as a Service (SaaS) to streamline their ICT operations, the success of these digital transformation efforts increasingly depends on how mature and aligned their internal IT processes are. 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