{"id":7566,"date":"2025-11-21T07:52:17","date_gmt":"2025-11-21T07:52:17","guid":{"rendered":"https:\/\/kibu.ac.ke\/sgs\/?p=7566"},"modified":"2025-11-21T07:53:35","modified_gmt":"2025-11-21T07:53:35","slug":"effect-of-emotional-intelligence-and-working-environment-on-the-job-performance-of-national-police-service-officers-in-kakamega-county-kenya","status":"publish","type":"post","link":"https:\/\/kibu.ac.ke\/sgs\/effect-of-emotional-intelligence-and-working-environment-on-the-job-performance-of-national-police-service-officers-in-kakamega-county-kenya\/","title":{"rendered":"Effect of Emotional Intelligence and Working Environment on the Job Performance of National Police Service Officers in Kakamega County, Kenya"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7566\" class=\"elementor elementor-7566\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ad63f31 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ad63f31\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3478d1f0\" data-id=\"3478d1f0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66316ef8 elementor-section-content-bottom elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66316ef8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3736204c\" data-id=\"3736204c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4b9a7199\" data-id=\"4b9a7199\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73108d27 elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"73108d27\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f1ba94b\" data-id=\"5f1ba94b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7f6dab66 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default\" data-id=\"7f6dab66\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-73783dc\" data-id=\"73783dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7513d89a elementor-widget elementor-widget-heading\" data-id=\"7513d89a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Student\u2019s Name: <br>\nNaliaka Eddah Sibilike<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6eef2f85\" data-id=\"6eef2f85\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5880ef47 elementor-widget elementor-widget-heading\" data-id=\"5880ef47\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Supervisors:<br>\n1.\tDr. Fred Atandi Gichana <br>\n2.\tDr. Ruth  Mitalo Atidah\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6977ffb9\" data-id=\"6977ffb9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78bfd654 elementor-widget elementor-widget-heading\" data-id=\"78bfd654\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Master of Science in Human Resource Management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59ed9748 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59ed9748\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-69bc3dcd\" data-id=\"69bc3dcd\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f0b5759 elementor-widget elementor-widget-spacer\" data-id=\"6f0b5759\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6057e281\" data-id=\"6057e281\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4706c8bb elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"4706c8bb\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5ecac1fa\" data-id=\"5ecac1fa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-537de26f elementor-widget elementor-widget-heading\" data-id=\"537de26f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ABSTRACT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dd0c264 elementor-widget elementor-widget-text-editor\" data-id=\"6dd0c264\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Performance of individual employees contributes to an organization\u2019s overall performance, which begins at the root where character affects the overall organization output. However, in Kenya, limited empirical research has focused on how components of emotional intelligence affect the job performance of National Police Service (NPS) officers, despite reports of performance challenges and emotional strain. The purpose of this study was to examine the effect of emotional intelligence on the job performance of NPS officers in Kakamega County. The study specifically aimed to investigate the effect of self-regulation, examine the effect of duty to care, establish the effect of motivation, identify how social cohesion affects job performance, and determine the moderating role of the working environment. The study adopted Affective Events theory and Vroom\u2019s Expectancy theory. Quantitative multi-design approach employing descriptive survey and correlational designs was used, with Kakamega County as the study area. The target population consisted of 2,400 police officers from both Kenya Police and Administration Police units. Stratified sampling was employed, and a sample of 331 respondents was drawn using simple random sampling. Data was collected through structured questionnaires aligned to the study objectives. Content and construct validity were established through expert review, with an overall average validity score of 0.835, while instrument reliability met acceptable Cronbach\u2019s alpha thresholds of 0.70. Data analysis was conducted using SPSS Version applying both descriptive and inferential statistics including ANOVA, correlation, and multiple regression. The findings indicated that Self-regulation (F=1.970, p&gt;0.05, r=0.083), Duty to care (F=0.145, p&gt;0.05, r=-0.023), Motivation (F=0.145, p&gt;0.05, r=-0.024,) and social cohesion (F=2.167, p&gt;0.05, r=-0.087) each had statistically insignificant effects on job performance. However, the working environment (F=18.846, p&lt;0.001, r=0.249) significantly moderated the relationship between emotional intelligence and job performance, highlighting its critical role in influencing police officers\u2019 efficiency. The study confirmed the hypothesis that EI dimensions alone individually do not significantly influence job performance unless supported by conducive working conditions. In conclusion, enhancing the working environment had a more profound effect on police performance than emotional intelligence traits alone. The study recommends instilling a culture of emotional control originating from self-regulation, upholding ethical responsibility and enhancing self-awareness in the NPSO\u2019s duty to care, developing policies and creating a conducive working environment for the officers for motivation and investing in team-building initiatives and joint training programs that promote effective teamwork and cooperation among officers to optimize service delivery and job satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-584dfdbf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"584dfdbf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18c28be1\" data-id=\"18c28be1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Student\u2019s Name: Naliaka Eddah Sibilike Supervisors: 1. Dr. Fred Atandi Gichana 2. Dr. Ruth Mitalo Atidah Master of Science in Human Resource Management ABSTRACT Performance of individual employees contributes to an organization\u2019s overall performance, which begins at the root where character affects the overall organization output. However, in Kenya, limited empirical research has focused on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-7566","post","type-post","status-publish","format-standard","hentry","category-theses"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Effect of Emotional Intelligence and Working Environment on the Job Performance of National Police Service Officers in Kakamega County, Kenya - School of Graduate Studies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kibu.ac.ke\/sgs\/effect-of-emotional-intelligence-and-working-environment-on-the-job-performance-of-national-police-service-officers-in-kakamega-county-kenya\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Effect of Emotional Intelligence and Working Environment on the Job Performance of National Police Service Officers in Kakamega County, Kenya - School of Graduate Studies\" \/>\n<meta property=\"og:description\" content=\"Student\u2019s Name: Naliaka Eddah Sibilike Supervisors: 1. 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