{"id":8528,"date":"2025-04-16T08:42:47","date_gmt":"2025-04-16T08:42:47","guid":{"rendered":"https:\/\/scai.kibu.ac.ke\/?p=8528"},"modified":"2025-12-23T10:30:43","modified_gmt":"2025-12-23T10:30:43","slug":"effective-business-process-automation-through-process-reengineering-case-of-public-a-university-in-kenya","status":"publish","type":"post","link":"https:\/\/kibu.ac.ke\/scai\/effective-business-process-automation-through-process-reengineering-case-of-public-a-university-in-kenya\/","title":{"rendered":"Effective Business Process Automation through Process Reengineering: Case of Public a University in Kenya"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8528\" class=\"elementor elementor-8528\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41e351c8 elementor-section-full_width elementor-section-height-min-height elementor-section-items-stretch elementor-section-height-default\" data-id=\"41e351c8\" data-element_type=\"section\" id=\"ourgoal\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ed78863\" data-id=\"3ed78863\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b75d76e elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"4b75d76e\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Effective Business Process Automation through Process Reengineering: Case of Public a University in Kenya<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2de72f elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"2de72f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2eec1fbe\" data-id=\"2eec1fbe\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-790b3790 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"790b3790\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7b7116d1 elementor-invisible\" data-id=\"7b7116d1\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47e29207 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"47e29207\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2014<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-33ad259e elementor-invisible\" data-id=\"33ad259e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-207b7101 elementor-widget elementor-widget-heading\" data-id=\"207b7101\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">KIBU Authors<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38594a73 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"38594a73\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Franklin Wabwoba<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1490821e elementor-invisible\" data-id=\"1490821e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26a450b5 elementor-tablet-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"26a450b5\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-shrink\" href=\"https:\/\/www.researchgate.net\/publication\/308107677_Effective_Business_Process_Automation_through_Process_Reengineering_Case_of_Public_a_University_in_Kenya#:~:text=In%20a%20study%20undertaken%20in,investments%2C%20was%20not%20significantly%20affected.\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">VIEW ON PUBLISHER SITE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6f552c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f552c0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-60898d0b elementor-invisible\" data-id=\"60898d0b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4854b623 elementor-widget elementor-widget-heading\" data-id=\"4854b623\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Abstract<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bd5e68b elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3bd5e68b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Investment in ICT resources is no longer an option for organizations in these modern times. The challenge has been to make these resources to contribute effectiveness in business processes and yield improved service delivery to clients. In a study undertaken in a public university in Kenya, it was found that acquiring ICT resources without reworking the business processes to diffuse ICT in the processes did not yield automation. Consequently, improved service delivery, which is the primary objective of ICT investments, was not significantly affected. Process reengineering and user capacity enhancement is recommended to realize improved service delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>2014 KIBU Authors Franklin Wabwoba VIEW ON PUBLISHER SITE Abstract Investment in ICT resources is no longer an option for organizations in these modern times. The challenge has been to make these resources to contribute effectiveness in business processes and yield improved service delivery to clients. In a study undertaken in a public university in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-8528","post","type-post","status-publish","format-standard","hentry","category-research-list"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Effective Business Process Automation through Process Reengineering: Case of Public a University in Kenya - School of Computing &amp; Informatics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kibu.ac.ke\/scai\/effective-business-process-automation-through-process-reengineering-case-of-public-a-university-in-kenya\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Effective Business Process Automation through Process Reengineering: Case of Public a University in Kenya - School of Computing &amp; Informatics\" \/>\n<meta property=\"og:description\" content=\"2014 KIBU Authors Franklin Wabwoba VIEW ON PUBLISHER SITE Abstract Investment in ICT resources is no longer an option for organizations in these modern times. The challenge has been to make these resources to contribute effectiveness in business processes and yield improved service delivery to clients. In a study undertaken in a public university in [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kibu.ac.ke\/scai\/effective-business-process-automation-through-process-reengineering-case-of-public-a-university-in-kenya\/\" \/>\n<meta property=\"og:site_name\" content=\"School of Computing &amp; Informatics\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-16T08:42:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-23T10:30:43+00:00\" \/>\n<meta name=\"author\" content=\"kibabii\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"kibabii\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/kibu.ac.ke\/scai\/effective-business-process-automation-through-process-reengineering-case-of-public-a-university-in-kenya\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/kibu.ac.ke\/scai\/effective-business-process-automation-through-process-reengineering-case-of-public-a-university-in-kenya\/\"},\"author\":{\"name\":\"kibabii\",\"@id\":\"https:\/\/kibu.ac.ke\/scai\/#\/schema\/person\/f24ef483cba6d32518303e5d7f89741d\"},\"headline\":\"Effective Business Process Automation through Process Reengineering: Case of Public a University in Kenya\",\"datePublished\":\"2025-04-16T08:42:47+00:00\",\"dateModified\":\"2025-12-23T10:30:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/kibu.ac.ke\/scai\/effective-business-process-automation-through-process-reengineering-case-of-public-a-university-in-kenya\/\"},\"wordCount\":120,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/kibu.ac.ke\/scai\/#organization\"},\"articleSection\":[\"Research List\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/kibu.ac.ke\/scai\/effective-business-process-automation-through-process-reengineering-case-of-public-a-university-in-kenya\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kibu.ac.ke\/scai\/effective-business-process-automation-through-process-reengineering-case-of-public-a-university-in-kenya\/\",\"url\":\"https:\/\/kibu.ac.ke\/scai\/effective-business-process-automation-through-process-reengineering-case-of-public-a-university-in-kenya\/\",\"name\":\"Effective Business Process Automation through Process Reengineering: Case of Public a University in Kenya - School of Computing &amp; 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