{"id":8384,"date":"2025-04-15T10:26:54","date_gmt":"2025-04-15T10:26:54","guid":{"rendered":"https:\/\/scai.kibu.ac.ke\/?p=8384"},"modified":"2025-12-23T13:12:43","modified_gmt":"2025-12-23T13:12:43","slug":"factors-affecting-information-systems-user-satisfaction-in-kenyan-universities","status":"publish","type":"post","link":"https:\/\/kibu.ac.ke\/scai\/factors-affecting-information-systems-user-satisfaction-in-kenyan-universities\/","title":{"rendered":"Factors Affecting Information Systems user Satisfaction in Kenyan Universities"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8384\" class=\"elementor elementor-8384\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7851aa38 elementor-section-full_width elementor-section-height-min-height elementor-section-items-stretch elementor-section-height-default\" data-id=\"7851aa38\" data-element_type=\"section\" id=\"ourgoal\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c286192\" data-id=\"1c286192\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c08accd elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c08accd\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Factors Affecting Information Systems user Satisfaction in Kenyan Universities<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74dfcd24 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"74dfcd24\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2caf4505\" data-id=\"2caf4505\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2e499578 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e499578\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4862892d elementor-invisible\" data-id=\"4862892d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fef1d3b elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"4fef1d3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2016<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7883bfe1 elementor-invisible\" data-id=\"7883bfe1\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10441ccf elementor-widget elementor-widget-heading\" data-id=\"10441ccf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">KIBU Authors<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ecea289 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"6ecea289\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Samuel Mungai Mbugua<\/p><p>Juma Kilwake<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3ac3605b elementor-invisible\" data-id=\"3ac3605b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43af9eb1 elementor-tablet-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"43af9eb1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-shrink\" href=\"https:\/\/erepository.kibu.ac.ke\/server\/api\/core\/bitstreams\/2c5e86d5-db5e-4035-9bed-4f00af528131\/content\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">VIEW ON PUBLISHER SITE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4dd27212 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4dd27212\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-482f0b6e elementor-invisible\" data-id=\"482f0b6e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-745d9b3b elementor-widget elementor-widget-heading\" data-id=\"745d9b3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Abstract<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63bc6afd elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"63bc6afd\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The role of information systems in providing business a competitive edge has recently been the subject of much debate. However, it has been argued that not the information system solution but their utilization is what provides the competitive advantages. For these information systems to be well utilized and provide the competitive edge for an institution, its users need to be satisfied with systems as satisfaction determines continued use of the system. Satisfaction is the extent to which users believe the information system available to them meets their information requirements. The study sought to understand the relationship between the value users attribute to information systems and the satisfaction users experience with these systems. This study analyzed information systems in two Kenyan universities to find out factors that influence information system user satisfaction. The sample was selected using both purposive sampling and simple random sampling techniques. The main instruments for data collection that were used are content analysis and questionnaires. Data was analyzed using both descriptive and inferential statistics. This study evaluated satisfaction on software quality attributes basing on the ISO\/IEC 9126 software quality model. The findings show that there are a number of factors affecting satisfaction of information systems ranging from institutional factors, individual factors, system factors and infrastructural factors. Information system satisfaction differed significantly across demographic factors like age, gender, mode of study and level of study for students. There was no significant difference in satisfaction between the two universities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>2016 KIBU Authors Samuel Mungai Mbugua Juma Kilwake VIEW ON PUBLISHER SITE Abstract The role of information systems in providing business a competitive edge has recently been the subject of much debate. However, it has been argued that not the information system solution but their utilization is what provides the competitive advantages. For these information [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-8384","post","type-post","status-publish","format-standard","hentry","category-research-list"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Factors Affecting Information Systems user Satisfaction in Kenyan Universities - School of Computing &amp; Informatics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kibu.ac.ke\/scai\/factors-affecting-information-systems-user-satisfaction-in-kenyan-universities\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Factors Affecting Information Systems user Satisfaction in Kenyan Universities - School of Computing &amp; Informatics\" \/>\n<meta property=\"og:description\" content=\"2016 KIBU Authors Samuel Mungai Mbugua Juma Kilwake VIEW ON PUBLISHER SITE Abstract The role of information systems in providing business a competitive edge has recently been the subject of much debate. 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