{"id":7679,"date":"2025-03-11T08:00:08","date_gmt":"2025-03-11T08:00:08","guid":{"rendered":"https:\/\/scai.kibu.ac.ke\/?p=7679"},"modified":"2025-12-23T23:26:55","modified_gmt":"2025-12-23T23:26:55","slug":"challenges-facing-digital-payment-system-in-kenya","status":"publish","type":"post","link":"https:\/\/kibu.ac.ke\/scai\/challenges-facing-digital-payment-system-in-kenya\/","title":{"rendered":"Challenges Facing Digital Payment System In Kenya"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7679\" class=\"elementor elementor-7679\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62e89e3e elementor-section-full_width elementor-section-height-min-height elementor-section-items-stretch elementor-section-height-default\" data-id=\"62e89e3e\" data-element_type=\"section\" id=\"ourgoal\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3dc1018e\" data-id=\"3dc1018e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24d9f5ca elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"24d9f5ca\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Challenges Facing Digital Payment System In Kenya<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-442b1ca4 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"442b1ca4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-423472cb\" data-id=\"423472cb\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-eca7a1b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eca7a1b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-72f3f419 elementor-invisible\" data-id=\"72f3f419\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6685da3b elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"6685da3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2022<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5b87ff1c elementor-invisible\" data-id=\"5b87ff1c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b1c2ef6 elementor-widget elementor-widget-heading\" data-id=\"4b1c2ef6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">KIBU Authors<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b047ce8 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"6b047ce8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Daniel Khaoya Muyobo<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-305810e2 elementor-invisible\" data-id=\"305810e2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49adf45a elementor-tablet-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"49adf45a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-shrink\" href=\"https:\/\/www.questjournals.org\/jrbm\/papers\/vol10-issue4\/Ser-3\/A10040108.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">VIEW ON PUBLISHER SITE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b59ada6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b59ada6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-447a301f elementor-invisible\" data-id=\"447a301f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-408ed617 elementor-widget elementor-widget-heading\" data-id=\"408ed617\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Abstract<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c5ac753 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"2c5ac753\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In today&#8217;s competitive world, the great organizations do not have the ability to compete with their global competitors in a flat world. Electronic payments are financial transactions made without the use of paper documents such as debit card, credit card, smart card, e-wallet, e-cash, electronic cheques etc. E-payment systems have received different acceptance level throughout the world; some methods of electronics payments are highly adopted while others are relatively low. This study aimed to identify the issues and challenges of electronic payment systems and offer some solutions to improve the e-payment system quality. The study employed a survey and a desktop research design where stratified sampling, purposive sampling and random sampling was used. The study concludes that the challenges facing performance of the E-payment system in Kenya include; Lack of adequate and reliable infrastructure, inadequate skills due to low levels of computer literacy. Breakdowns and unprecedented delays, bureaucracies with respect to specimen signatures and authentication, Lack of legal and institutional frameworks in governments on E-payment s, Integration issues, Lack of knowledge and awareness on E-payments, Lack of trust in electronic payments. The study recommended that the challenges facing performance of E-payment system in Kenya as is the case of should be addressed by Guarantee a reasonable minimum level of security on the network. Security and privacy dimensions perceived by consumers as well as sellers. Introduce and maintain real-time processing and a combination of features, including integrated systems and gateways, address liquidity issues and minimize delays, while preserving online transaction integrity. Implementation of strong access control measures, regularly monitor and test networks and maintain an information security policy. Continuous training of all employees\/users at all levels and enhancement of ICT manuals. The study suggested that there was need for further research on issues of diversity of Information Technology (IT) and training on E-payment usage at all levels in government ministries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>2022 KIBU Authors Daniel Khaoya Muyobo VIEW ON PUBLISHER SITE Abstract In today&#8217;s competitive world, the great organizations do not have the ability to compete with their global competitors in a flat world. Electronic payments are financial transactions made without the use of paper documents such as debit card, credit card, smart card, e-wallet, e-cash, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-7679","post","type-post","status-publish","format-standard","hentry","category-research-list"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Challenges Facing Digital Payment System In Kenya - School of Computing &amp; Informatics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kibu.ac.ke\/scai\/challenges-facing-digital-payment-system-in-kenya\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Challenges Facing Digital Payment System In Kenya - School of Computing &amp; Informatics\" \/>\n<meta property=\"og:description\" content=\"2022 KIBU Authors Daniel Khaoya Muyobo VIEW ON PUBLISHER SITE Abstract In today&#8217;s competitive world, the great organizations do not have the ability to compete with their global competitors in a flat world. Electronic payments are financial transactions made without the use of paper documents such as debit card, credit card, smart card, e-wallet, e-cash, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kibu.ac.ke\/scai\/challenges-facing-digital-payment-system-in-kenya\/\" \/>\n<meta property=\"og:site_name\" content=\"School of Computing &amp; Informatics\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-11T08:00:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-23T23:26:55+00:00\" \/>\n<meta name=\"author\" content=\"kibabii\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"kibabii\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/kibu.ac.ke\/scai\/challenges-facing-digital-payment-system-in-kenya\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/kibu.ac.ke\/scai\/challenges-facing-digital-payment-system-in-kenya\/\"},\"author\":{\"name\":\"kibabii\",\"@id\":\"https:\/\/kibu.ac.ke\/scai\/#\/schema\/person\/f24ef483cba6d32518303e5d7f89741d\"},\"headline\":\"Challenges Facing Digital Payment System In Kenya\",\"datePublished\":\"2025-03-11T08:00:08+00:00\",\"dateModified\":\"2025-12-23T23:26:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/kibu.ac.ke\/scai\/challenges-facing-digital-payment-system-in-kenya\/\"},\"wordCount\":328,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/kibu.ac.ke\/scai\/#organization\"},\"articleSection\":[\"Research List\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/kibu.ac.ke\/scai\/challenges-facing-digital-payment-system-in-kenya\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kibu.ac.ke\/scai\/challenges-facing-digital-payment-system-in-kenya\/\",\"url\":\"https:\/\/kibu.ac.ke\/scai\/challenges-facing-digital-payment-system-in-kenya\/\",\"name\":\"Challenges Facing Digital Payment System In Kenya - School of Computing &amp; 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