{"id":7207,"date":"2025-02-24T17:04:29","date_gmt":"2025-02-24T17:04:29","guid":{"rendered":"https:\/\/scai.kibu.ac.ke\/?p=7207"},"modified":"2025-12-24T02:39:00","modified_gmt":"2025-12-24T02:39:00","slug":"assessing-ict-infrastructure-requirements-for-ai-powered-virtual-assistants-in-delivering-ict-technical-support-to-kenyan-public-universities","status":"publish","type":"post","link":"https:\/\/kibu.ac.ke\/scai\/assessing-ict-infrastructure-requirements-for-ai-powered-virtual-assistants-in-delivering-ict-technical-support-to-kenyan-public-universities\/","title":{"rendered":"Assessing ICT Infrastructure Requirements for AI-Powered Virtual Assistants in Delivering ICT Technical Support to Kenyan Public Universities"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7207\" class=\"elementor elementor-7207\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2932fe0c elementor-section-full_width elementor-section-height-min-height elementor-section-items-stretch elementor-section-height-default\" data-id=\"2932fe0c\" data-element_type=\"section\" id=\"ourgoal\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a294c30\" data-id=\"6a294c30\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a789264 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"5a789264\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Assessing ICT Infrastructure Requirements for AI-Powered Virtual Assistants in Delivering ICT Technical Support to Kenyan Public Universities<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3596ca49 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"3596ca49\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a49be5c\" data-id=\"7a49be5c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-59b7ec7b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59b7ec7b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3bc6e974 elementor-invisible\" data-id=\"3bc6e974\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec342fb elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"ec342fb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2023<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4cdf7e30 elementor-invisible\" data-id=\"4cdf7e30\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69c654f5 elementor-widget elementor-widget-heading\" data-id=\"69c654f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">KIBU Authors<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51ef5153 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"51ef5153\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Paul Oduor Oyile<\/p><p>Roselida Maroko Ongare<\/p><p>Anselemo Peters Ikoha<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-34b03c4e elementor-invisible\" data-id=\"34b03c4e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fc79f69 elementor-tablet-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"5fc79f69\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-shrink\" href=\"https:\/\/ijarcce.com\/papers\/assessing-ict-infrastructure-requirements-for-ai-powered-virtual-assistants-in-delivering-ict-technical-support-to-kenyan-public-universities\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">VIEW ON PUBLISHER SITE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7fc07437 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fc07437\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-43092465 elementor-invisible\" data-id=\"43092465\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b3e02a0 elementor-widget elementor-widget-heading\" data-id=\"2b3e02a0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Abstract<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32e727f elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"32e727f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In recent years, the global landscape has witnessed a significant surge in the utilization of artificial intelligence (AI) for devising intelligent solutions across corporate entities and institutions of higher education. This paper underscores the profound impact of AI in shaping the landscape of smart solutions and particularly emphasizes the deployment of AI-powered virtual assistants. These virtual assistants hold the potential to revolutionize ICT technical support provision in public universities by expediting the resolution of routine technical issues faced by students and potentially reducing dependency on dedicated ICT support personnel. However, the successful implementation of such transformative technology necessitates a comprehensive understanding of the requisite ICT infrastructure. This study aims to meticulously analyze the essential ICT infrastructure components crucial for the effective deployment of AIpowered virtual assistants.<\/p><p>Employing a content analysis approach, the study gathered pertinent data from a corpus of 20 peer-reviewed journal articles centered on the themes of &#8220;ICT infrastructure&#8221; and &#8220;AI-powered Virtual Assistant.&#8221; The investigation disclosed prominent AI platforms such as IBM Watson, Google Dialogflow, Microsoft Azure, and Amazon Lex as prevalent choices for Natural Language Processing in constructing AI-powered virtual assistants. These platforms exhibited inherent capabilities encompassing natural language comprehension, processing, and generation.<\/p><p>Programming languages such as JavaScript, Java, C#, SQL, Python, and Php emerged as popular choices for coding the AI-driven chatbot. Core hardware requirements included servers, smartphones, routers, and PCs. Pertinent software components encompassed Application Programming Interfaces (APIs), Operating Systems (OS), and Integrated Development Environments (IDEs). Furthermore, Facebook and WhatsApp emerged as prevalent messaging platforms for the testing, deployment, and user interaction aspects of the AI-powered chatbot. The outcomes of this study are anticipated to provide valuable insights for policy makers, IT practitioners, and university administrators, facilitating informed decision-making on the strategic integration of AI-powered virtual assistants to bolster ICT technical support for students<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>2023 KIBU Authors Paul Oduor Oyile Roselida Maroko Ongare Anselemo Peters Ikoha VIEW ON PUBLISHER SITE Abstract In recent years, the global landscape has witnessed a significant surge in the utilization of artificial intelligence (AI) for devising intelligent solutions across corporate entities and institutions of higher education. This paper underscores the profound impact of AI [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-7207","post","type-post","status-publish","format-standard","hentry","category-research-list"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Assessing ICT Infrastructure Requirements for AI-Powered Virtual Assistants in Delivering ICT Technical Support to Kenyan Public Universities - School of Computing &amp; Informatics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kibu.ac.ke\/scai\/assessing-ict-infrastructure-requirements-for-ai-powered-virtual-assistants-in-delivering-ict-technical-support-to-kenyan-public-universities\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assessing ICT Infrastructure Requirements for AI-Powered Virtual Assistants in Delivering ICT Technical Support to Kenyan Public Universities - School of Computing &amp; Informatics\" \/>\n<meta property=\"og:description\" content=\"2023 KIBU Authors Paul Oduor Oyile Roselida Maroko Ongare Anselemo Peters Ikoha VIEW ON PUBLISHER SITE Abstract In recent years, the global landscape has witnessed a significant surge in the utilization of artificial intelligence (AI) for devising intelligent solutions across corporate entities and institutions of higher education. 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