{"id":6710,"date":"2025-02-18T13:10:03","date_gmt":"2025-02-18T13:10:03","guid":{"rendered":"https:\/\/scai.kibu.ac.ke\/?p=6710"},"modified":"2025-12-24T03:45:17","modified_gmt":"2025-12-24T03:45:17","slug":"critical-role-of-usability-in-the-adoption-and-implementation-of-e-government-systems-user-centred-approach","status":"publish","type":"post","link":"https:\/\/kibu.ac.ke\/scai\/critical-role-of-usability-in-the-adoption-and-implementation-of-e-government-systems-user-centred-approach\/","title":{"rendered":"Critical Role of Usability in the Adoption and Implementation of E-Government Systems: User-Centred Approach"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6710\" class=\"elementor elementor-6710\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c1fe44d elementor-section-full_width elementor-section-height-min-height elementor-section-items-stretch elementor-section-height-default\" data-id=\"4c1fe44d\" data-element_type=\"section\" id=\"ourgoal\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2db5493f\" data-id=\"2db5493f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c14fee elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1c14fee\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Critical Role of Usability in the Adoption and Implementation of E-Government Systems: User-Centred Approach<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2168a87 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"2168a87\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-434cba74\" data-id=\"434cba74\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-14a7088e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14a7088e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-380a3871 elementor-invisible\" data-id=\"380a3871\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53838afe elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"53838afe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2024<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-104a3954 elementor-invisible\" data-id=\"104a3954\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10b5906a elementor-widget elementor-widget-heading\" data-id=\"10b5906a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">KIBU Authors<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e400367 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3e400367\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Prof. Franklin Wabwoba<\/p><p>Dr. Yonah Etene<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-52da6838 elementor-invisible\" data-id=\"52da6838\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e82159d elementor-tablet-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"2e82159d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-shrink\" href=\"https:\/\/www.ijitjournal.org\/volume-10\/issue-5\/IJIT-V10I5P2.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">VIEW ON PUBLISHER SITE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-49f015da elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49f015da\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4a3c7692 elementor-invisible\" data-id=\"4a3c7692\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ba1e2bc elementor-widget elementor-widget-heading\" data-id=\"7ba1e2bc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Abstract<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2de5218d elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"2de5218d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The implementation of e-government systems promised to revolutionize public administration, offering streamlined services,improved transparency, and enhanced citizen engagement, ultimately fostering efficiency and accountability within governmental operations and service delivery. Despite the rollout in all 47 counties in Kenya, e-government systems faced high failure rates, resulting in significant losses, diminished user trust, and low citizen uptake. The purpose of the study was to evaluate the role of system usability in the adoption and implementation of e-government systems, with the user at the center.The study adopted a survey research design. A sample size of 228 county employees was selected from a target population of 530 employees through stratified sampling and simple random sampling techniques. Questionnaires and focus group discussions were used as data collection instruments. The validity of the tool was tested using IT experts, while reliability was\u00a0realized through the use of Cronbach\u2019s alpha internal consistency coefficient. Findings from the research suggest that the success of e-government systems heavily depends on their usability and focus on user needs and experiences. This shows that for enhanced adoption of e-government systems, the usability aspects should be carefully looked into with a user-centered approach.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>2024 KIBU Authors Prof. Franklin Wabwoba Dr. Yonah Etene VIEW ON PUBLISHER SITE Abstract The implementation of e-government systems promised to revolutionize public administration, offering streamlined services,improved transparency, and enhanced citizen engagement, ultimately fostering efficiency and accountability within governmental operations and service delivery. Despite the rollout in all 47 counties in Kenya, e-government systems faced [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-6710","post","type-post","status-publish","format-standard","hentry","category-research-list"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Critical Role of Usability in the Adoption and Implementation of E-Government Systems: User-Centred Approach - School of Computing &amp; Informatics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kibu.ac.ke\/scai\/critical-role-of-usability-in-the-adoption-and-implementation-of-e-government-systems-user-centred-approach\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Critical Role of Usability in the Adoption and Implementation of E-Government Systems: User-Centred Approach - School of Computing &amp; Informatics\" \/>\n<meta property=\"og:description\" content=\"2024 KIBU Authors Prof. Franklin Wabwoba Dr. Yonah Etene VIEW ON PUBLISHER SITE Abstract The implementation of e-government systems promised to revolutionize public administration, offering streamlined services,improved transparency, and enhanced citizen engagement, ultimately fostering efficiency and accountability within governmental operations and service delivery. 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